Recent Updates:

 

Cloud Browse FAQ:

 

Is my surfing history safe?

Contrary to some misinformation, your surfing history gets purged when you disconnect from the service. No one else will be able to see the pages you visited. You can see when you login that you aren’t viewing someone else’s session, and that there is no browser history.

Why isn’t Cloud Browse free?

Cloud Browse works by hosting your browser session on remote cloud servers, and we have to cover bandwidth costs for our thousands of basic and subscription customers. We also have quite a significant problem with (ahem!) unauthorized users who are accessing our servers without paying, and we have no way of blocking them (yet).

Why can’t I login using email/password?

The login system is for premium accounts only. Leave the email/password blank to use the anonymous account.

Why would I want to upgrade to a premium or unlimited subscription account?

Cloud Browse Premium offers the following benefits:

  • Availability. Only a certain number of basic users are allowed to use the service at once, so you might not be able to use Cloud Browse when it is busy. Premium account users will have their own set of servers, and if that gets full, a basic user will be disconnected to allow subscription users to login.
  • Customizability. Subscription accounts will get 1 GB of storage to keep their browser specific data, so bookmarks, browsing sessions are persistent. You can also install custom plugins (like ad blocking), themes and download files.
  • Smoother video. The basic account has a low frame rate to reduce bandwidth costs; subscription accounts will have 2x-3x the frame rate depending on hardware and bandwidth limitations. We also direct subscription users to data centers closest to them, which can reduce lag dramatically.

Why is Cloud Browse not available in my country?

We have only released the app in select countries because there are technical and performance issues that the company is working on. We have recently opened up datacenters in Europe and Asia to address the performance issue. Cloud Browse is now available in these countries:

  • USA
  • Canada
  • Ireland
  • United Kingdom
  • Malta
  • Australia
  • New Zealand
  • Singapore
  • Philippines
  • France
  • Germany
  • Japan

Is an iPad version of Cloud Browse available?

Yes, Cloud Browse supports both iPad and iPhone as a universal app. We are working hard on an Android version as well.

Why doesn’t Cloud Browse work on 3G or edge networks?

Please upgrade to latest version of Cloud Browse. The app now works on any connection.

Why doesn’t Hulu work?

Unfortunately, Hulu is very aggressive in blocking viewers. They block based on the type of browser or the IP or the OS version. We won’t make changes to our service based around their blocking since they can change their blocking at anytime.

There are Firefox plugins that have been reported to bypass Hulu’s restriction, but we have no plans to support them.

Cloud Browse takes too long to connect

Due to large numbers of users signing up and using our services, sometimes our datacenter will not be able to handle your connection request. Cloud Browse v1.1.3 and subsequent versions will tell you that all the servers are currently full and to try again in a few minutes. Subscription accounts will have priority in connecting to the service and we may disconnect anonymous users to make room on the servers.

Got Questions?

For technical support or general inquiries, email us directly or use the contact form provided below.

Email Addresses:

Support:
support@livecirrus.com

General:
contact@livecirrus.com

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